gb99 FAQ — Verification to Bonuses

gb99 usually asks you to confirm your identity before your first withdrawal request. Verification may also be required for large transactions or if any suspicious activity is detected on your account. This is a standard security process that keeps your funds safe. Having the required documents ready in advance will speed things up.

A National ID Card (NID) is the most accepted document. If you do not have an NID, a valid passport or driving licence is also accepted. Make sure the photo of your document is clear and complete — blurry or cropped images may be rejected. Your name, date of birth and photo must all be clearly visible. Make sure the document has not expired.

Yes — the name registered on your gb99 account must exactly match the name on your bKash, Nagad, Rocket or bank account. Even a small spelling difference can cause a problem. It is important to enter your correct name at registration, as changing it later is limited.

The reason for rejection is usually communicated by email or live chat. The most common reasons are: a blurry document photo, a name mismatch, or an expired document. Take a clear, complete photo and resubmit. If you are unsure what went wrong, ask gb99's 24/7 live chat directly — support is available in Bengali.

Each person may hold only one gb99 account. Opening multiple accounts is not allowed and may result in the account being closed. In addition, the minimum age for all casino and betting activities at gb99 is 21. Proof of age may be requested when opening an account.

Yes, gb99's live casino runs well on both Android and iOS devices. Live tables from Evolution, Pragmatic Play Live, Ezugi, and several other studios can be loaded through the browser or via the app. Video quality stays good with a stable internet connection. If your connection is weak, play in SD mode.

Teen Patti is a popular South Asian three-card game where the highest-ranking hand (set, pure sequence, sequence) wins. In Andar Bahar, a joker card is drawn and you bet on whether a matching card will appear on the "Andar" (left) or "Bahar" (right) side. Both games can be enjoyed with a live dealer in Bengali.

In Baccarat, whichever side — "Player" or "Banker" — gets a total closest to 9 wins. You win by betting on the correct side. A "Tie" bet pays out more when both sides score equally, though this happens less often. A small commission is usually deducted on a winning Banker bet. Live Baccarat is available at gb99 on tables from Evolution and SA Gaming.

Roulette bets fall into two types — inside bets (specific numbers or small groups, higher payout but lower probability) and outside bets (red/black, odd/even, 1–18/19–36 — lower payout but higher probability). Outside bets are a good starting point for beginners. gb99's live roulette offers different limits depending on the table.

At gb99, bet limits vary by live table. There are low-limit tables for players on a smaller budget as well as high-limit VIP tables for experienced players. The limits for a specific table are shown in the game lobby before you join. If needed, joining the gb99 VIP program gives you priority access to high-limit tables.

The minimum withdrawal amount at gb99 is ৳500. This means you can only submit a withdrawal request if your balance is at least ৳500. Amounts below this cannot be withdrawn in a single request. You can use bKash, Nagad, Rocket, Upay, or bank transfer for withdrawals.

After a withdrawal request is approved at gb99, the funds usually arrive within 10 to 45 minutes. Bank transfers may take a little longer depending on the bank's processing time. If verification has not been completed, your first withdrawal may be delayed — complete verification in advance to avoid this.

No — under gb99's rules, withdrawals must be made to the mobile wallet or bank account that is registered in your own name and was used at the time of deposit. Sending to a third-party account is not possible. This is an important policy to protect your account.

Yes, it is normal for a request to stay "pending" for a short while, as the gb99 team reviews each withdrawal. If it remains pending for more than 10–45 minutes or the status does not change, contact live chat. Make sure your bonus wagering requirements have been met and your account verification is complete, as both of these can hold up a withdrawal.

Yes — but the wagering requirement must be met first. For gb99's welcome bonus, you need to wager 20 times the bonus amount. Example: if you deposit ৳1,000 and receive a ৳1,000 bonus, your total balance is ৳2,000 — to withdraw the bonus winnings you must complete ৳1,000 × 20 = ৳20,000 in wagers. After that, the bonus winnings can be withdrawn.

gb99 currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfer, most major Bangladeshi banks are supported, including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. The minimum deposit amount is ৳100 for all methods.

Log in to gb99 and go to the deposit page, then select bKash. Follow the instructions shown and send money from your bKash app to the specified number. Enter the transaction reference number correctly. Your balance is usually updated within a few minutes. If the reference is wrong, crediting may be delayed — contact gb99's 24/7 live chat with your bKash transaction ID.

Yes, the Nagad process is much the same — go to the gb99 deposit page, select Nagad, and follow the instructions. You can send via the Nagad app or by dialling *167#. Make sure the amount and reference code are correct. The minimum deposit is ৳100 for all methods.

gb99 does not charge any additional fee on deposits. However, bKash, Nagad, or other payment providers may apply their own transaction charges — this is their own policy and is outside gb99's control. Check your mobile wallet's fee policy before making a deposit.

First, wait 10–15 minutes. If your balance still has not been updated, keep your mobile wallet or bank transaction receipt (transaction ID and screenshot) ready and contact gb99's 24/7 live chat. If the reference code was incorrect or there is a temporary server issue, the support team will resolve it quickly.

When you open a new account at gb99 and make your first deposit, you receive a 100% bonus of up to ৳8,000. For example: deposit ৳1,000 and another ৳1,000 bonus is added, giving a total balance of ৳2,000. The process for activating the bonus is explained at the time of deposit. It is a good idea to read the terms and conditions before claiming the bonus.

The wagering requirement is the total amount you must wager before you can withdraw bonus winnings. For gb99's welcome bonus, the wagering requirement is 20x the bonus amount. Example: if you deposit ৳16,200 and receive a ৳8,000 bonus, your total balance is ৳24,200 — to withdraw the bonus you must complete ৳8,000 × 20 = ৳1,60,000 in wagers. The bonus balance cannot be withdrawn until the wagering requirement is met.

In general, slot games count fully towards wagering requirements. Games from PG Soft, JILI, and Pragmatic Play in the gb99 Slots section are eligible for wagering. How much live casino games or sports betting count towards wagering depends on the specific bonus terms. Please check the bonus terms page for accurate information.

Yes — gb99's 100% welcome bonus can only be claimed once per new account. Creating multiple accounts to claim the bonus repeatedly is prohibited and may result in account closure. Although the bonus is a one-time offer, gb99 regularly provides VIP cashback and other offers for active players.

Yes, in some cases you can cancel an active bonus — however, any winnings earned from the bonus will be forfeited and only your original deposit amount will remain. To cancel a bonus, contact gb99's live chat. Understand the conditions carefully before cancelling, as this decision may not be reversible.