gb99 Privacy Policy

1. Introduction

gb99 is an online entertainment and betting platform operating for users in Bangladesh. It is our responsibility to ensure the privacy and protection of the personal information you provide while using our services.

This Privacy Policy ("Policy") explains what types of personal information gb99 collects, how it is processed, with whom it may be shared, and how you can maintain control over your own data. By using the gb99 website or app, you are considered to have agreed to this Policy.

Our Terms and Conditions and this Privacy Policy together form the legal basis of our relationship with you. Please read both documents carefully.

2. What Information We Collect

gb99 collects user information in two main ways: directly from you, and automatically from your device and browser.

2.1 Information You Provide Directly

During account registration, deposits, withdrawals, or when contacting the support team, the following information may be collected:

• Full name and date of birth
• Mobile number and email address
• National ID number or other identity-related information (for verification purposes)
• Payment account number (bKash, Nagad, Rocket, Upay or bank account)
• The content of your support requests or complaints

2.2 Automatically Collected Information

While you use gb99, the following technical information may be recorded automatically:

• IP address and device identifier information
• Browser type and operating system
• Which pages you visited and how long you stayed
• Date and time of login and logout
• Gaming history and betting activity

2.3 Identity Verification Information (KYC)

To maintain secure transactions and platform integrity, gb99 conducts identity verification (KYC) processes in certain situations. This process may involve requesting a copy of a national ID or passport. These documents are used solely to confirm identity and are stored securely.

3. How Information Is Used

Collected information is used for the following purposes:

• Managing your account and verifying your identity
• Processing financial transactions including deposits and withdrawals
• Providing customer support via 24/7 live chat and email
• Preventing fraud, money laundering, and other illegal activities
• Customising your gaming experience according to your preferences
• Monitoring platform technical improvements and security
• Complying with applicable laws and regulations
• Managing bonuses, promotions, and VIP benefits

We may use your information for marketing purposes; however, you can opt out of marketing communications at any time by contacting our email support.

4. Cookies and Tracking Technologies

The gb99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that improve the functionality of the site.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
• Functional Cookies: Remember your language preferences and account settings.
• Analytics Cookies: Collect page usage statistics, which help us improve our services.
• Marketing Cookies: Help display relevant advertisements and offers.

4.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, if essential cookies are disabled, some gb99 services may not function properly.

5. Data Storage and Security

gb99 uses industry-standard SSL encryption technology to keep your information secure. All financial data is stored in encrypted form and only authorised staff can access the necessary information.

5.1 Retention Period

Information is retained while your account is active and, after account closure, for as long as required to meet legal obligations. Records of financial transactions generally need to be kept for an extended period.

5.2 Security Measures

• All data transfers are encrypted using SSL/TLS technology
• Passwords are stored as encrypted hashes — never in plain text
• OTP verification is available for account access
• Regular security audits and system monitoring
• Automatic alerts when suspicious activity is detected

Please note that no data transfer over the internet can be guaranteed to be completely secure. We make every effort to ensure maximum protection, but keeping your password confidential and not logging in from unfamiliar devices is your own responsibility.

6. Sharing Data with Third Parties

gb99 does not sell your personal information. However, in certain situations necessary for operating the service, required information may be shared with selected third parties.

6.1 Situations Where Data Is Shared

• Payment Processors: To process transactions with bKash, Nagad, Rocket, Upay and banks.
• Identity Verification Services: To enlist authorised third-party assistance in completing the KYC process.
• Game Studios: Limited information related to gaming activity, for technical requirements.
• Legal Obligations: In response to a court order or a lawful request from a law enforcement authority.
• Fraud Prevention: When required to investigate financial crimes or misuse of the platform.

6.2 Third-Party Accountability

Those with whom information is shared may only use that information for the purposes directed by gb99, and they remain bound by their own confidentiality agreements. These third parties may not use your information for any other purpose or pass it on to anyone else.

7. Your Data Rights

As a gb99 user, you have the following rights over your own information:

7.1 Access and Review

You may request at any time to find out what information gb99 holds about you and how it is being used.

7.2 Right to Correction

If any stored information is incorrect or incomplete, you can contact our support team to have it corrected.

7.3 Deletion Request

If you close your account and there are no legal obligations preventing it, you may request that certain information be deleted. However, records of financial transactions must be retained for a set period as required.

7.4 Objection to Processing

You may object to your information being used for marketing purposes. To do so, notify our support team by email and prompt action will be taken.

For details about your rights regarding responsible gaming and setting account limits, visit our Responsible Gaming page.

8. Protection of Minors

gb99 strictly does not provide services to anyone under the age of 21 ("minors"). Our platform is for persons aged 21 and above. Age is verified at the time of registration, and no information is knowingly collected from minors.

If it comes to our attention that a minor has registered inappropriately, that account will be closed immediately and the associated information will be deleted. If a guardian has any concerns, they may contact our email support directly.

9. Changes to This Policy

gb99 reserves the right to change or update this Privacy Policy at any time. If significant changes are made, you will be notified via your registered email or through a notification on the platform.

If you continue using gb99 after any changes, your continued use will be taken as agreement to the updated policy. We therefore encourage you to visit this page regularly. You can tell whether the policy has been recently updated by checking the "Last Updated" date at the top of the page.

For general information about gb99, visit our About Us page.

10. Contact

If you have any questions, objections, or requests regarding this Privacy Policy, please contact the gb99 support team:

• Live Chat: 24/7 direct chat support — in Bengali and English
• Email: [email protected]

Our support team works seven days a week, twenty-four hours a day. We will make every effort to address any privacy-related concerns you have as a priority.