Responsible Gambling Guidelines
At gb99, we believe gambling should be a defined part of entertainment — not a habit or a source of financial stress. Knowing your limits and being able to stop in time is what responsible gambling is all about.
The Responsibility of Gambling Is in Your Hands
Online casino and sports betting are a popular form of entertainment for many people. However, when gambling goes out of control, it can have a negative impact on personal life, family, and finances. gb99 wants every player to stay aware of their own situation and not hesitate to seek help when needed.
Under our Terms and Conditions, each user is fully responsible for the activity on their own account. We provide a number of tools and options to help keep accounts secure and maintain healthy gambling habits, which are discussed in detail below.
Responsible gambling means not only protecting yourself — it also ensures the protection of those around you. gb99 believes that clear information and the right tools help users make the right decisions. Our Privacy Policy ensures that your personal information remains protected, even if you seek help.
Control Tools
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once this limit is in effect, no further deposits beyond it will be possible. A request to raise the limit takes 24 hours to come into effect, but lowering it is immediate.
Session Time Limit
Set a time limit for how long you play in one sitting. When the set time is up, the platform will alert you and give you the option to end the session automatically. Avoiding long sessions reduces stress.
Temporary Break
If you feel you need it, temporarily close your account for a set period — from 24 hours up to 30 days. You will not be able to log in during the break. This feature gives you a chance to clear your head.
Self-Exclusion
If you feel your gambling habits are getting out of control, apply for long-term self-exclusion — from 6 months up to permanently. During this time your account will be completely inactive and no promotional communication will be made.
Activity History
A complete record of your deposits, withdrawals, and betting is available to view at any time. Reviewing your own spending patterns can often help identify problems at an early stage.
Contact the Support Team
To set any limit or request self-exclusion, contact the gb99 support team directly via 24/7 live chat or email. Support is available in Bengali and English.
Warning Signs
Sometimes a gaming habit gradually slips out of control before you even realise it. If any of the signs below apply to you, it is time to take a break and seek help.
- You keep playing to try to win back lost money and cannot stop.
- You are spending beyond your set gaming budget — taking money from household expenses or savings.
- You are hiding the truth about how much you play from family or friends.
- You are neglecting work, studies, or family responsibilities to spend more time playing.
- You feel restless or irritable when you are not playing, and thoughts about playing are constantly on your mind.
- You are taking loans or asking others for money to cover debts caused by gambling.
- You keep telling yourself "this is the last time" but repeatedly break that promise.
These signs are not a sign of weakness — they are an acknowledgement of a problem and the first step toward a solution. You can find more information on responsible gambling in gb99's FAQ.
Where to Get Help
gb99 Live Support
Chat directly in Bengali through gb99's 24/7 live chat service. Let us know about setting limits, self-exclusion, or any other concern — our team will assist you in complete confidence.
Email Support
If you are not comfortable speaking directly, write to us in detail by email. The gb99 support team responds promptly and keeps your information fully secure.
Family and Trusted Ones
If someone close to you is concerned about your gambling, talk to them openly. The support of family can often be the greatest strength on the road to recovery.
Professional Counselling
Speaking with a mental health professional or counsellor is a brave and sensible step. Gambling addiction is a recognised mental health condition and it can be treated.
Support Organisations
There are mental health service providers and counselling centres in Bangladesh where you can get confidential help for gambling addiction. Ask a doctor or someone you trust to help you find these services.
Self-Assessment
Ask yourself honestly: "How much time and money did I spend on gambling last month? Was it within what I had planned?" This honest assessment often helps you make the right decision.
gb99's Commitment
gb99 is not just an entertainment platform — we care about the long-term wellbeing of our users. To that end, we have taken a number of specific measures.
Age Verification: Everyone's age is verified at the time of registration. Anyone under 21 cannot open or use an account under any circumstances.
Minor Protection: If children or minors have access to your device, use parental control software and make sure you log out.
Responsible Advertising: gb99's marketing materials are never directed at minors and do not present gambling as a way to earn income.
Warning Alerts: If unusual patterns are detected in a user's activity, our system automatically sends an alert and the support team reaches out if needed.
You can learn more about gb99's values and services on our About Us page. Responsible gambling is at the core of everything we do.
Some Tips for Healthy Play
Responsible gambling does not require big changes — small, conscious decisions are enough.
- Before you start playing, decide how much time and money you will spend and stick to those limits.
- Never think of gambling as a source of income. It is entertainment, not an investment.
- Do not place bigger bets out of frustration or anger after a loss.
- Never gamble with money set aside for household expenses, debt repayments, or savings.
- Take long breaks from time to time. Regular breaks help reduce dependency on gambling.
- Never place bets while under the influence of alcohol or anything else.
- Maintain a balance with other hobbies and social activities — gambling should not be your only source of enjoyment in life.